Saturday, August 3, 2013

Unable to upgrade/uninstall existing VMware tools (How to ?)

Unable to upgrade/uninstall existing VMware tools

1) Start the virtual machine and log on as the Administrator.

2) Take a full backup of the registry prior to editing it. Do not skip this step.

3) Open the Windows Registry editor. Click Start > Run, type regedit, and press Enter.

4) Delete these registry keys if they exist:

HKEY_CLASSES_ROOT\Installer\Features\005014B32081E884E91FB41199E24004

HKEY_CLASSES_ROOT\Installer\Products\005014B32081E884E91FB41199E24004

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\005014B32081E884E91FB41199E24004

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\005014B32081E884E91FB41199E24004

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0B150AC107B12D11A9DD0006794C4E25

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3B410500-1802-488E-9EF1-4B11992E0440}

HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.

5) Some services might need to be removed manually from the registry. Delete these as well if they exist:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VMTools

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VMUpgradeHelper

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VMware Physical Disk Helper Service

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vmvss

6) Search the registry for vmware and delete all associated entries.

Note: On virtual machines with any other VMware products installed (for example, vCenter Server), you might not want to delete all entries. If you do have another VMware product installed, then you can skip this step if you have already removed the entries in the previous procedures.

7) Close the registry editor.

8) Open Windows Explorer.

9) Delete the %ProgramFiles%\VMware\VMware Tools folder.

10) Restart the virtual machine.

11) Install the new version of VMware Tools.

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